SEPHORA inside JCPenney

Opinions

• Kell Penny

  Dec, 30 2017
  ★ ☆ ☆ ☆ ☆
  This is the WORST Sephora I've been to. They carry very limited products, it's super dirty. I don't think anyone pays attention to how dirty the testers are or how people are using them. But you can't get to angry with people using their fingers because their tester applicator holders are always empty and often look more like garbage recepticals. The staff are a mix. You will either get someone to help you or you'll be completely ignored. Then when you go to purchase something and they ask if anyone helped you and your answer is no, they just say ok. I'd say 60-70% of the time you won't be helped because there are not enough people working, or they just ignore you and the rest of the time you'll get a descent employee. The other issue is that they're awful and I do mean awful at matching your foundation. I've also never heard of someone being pleased when they have their make up done there. Sephora online is the way to go if you have to buy something from them, but Ulta is much better in service as well as available products. Sorry Sephora, but to earn our money you'll have to do better.

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