Costco Optical

Opinions

• keegan gray

  Nov, 21 2018
  ★ ☆ ☆ ☆ ☆
  People that work here are amazing, nothing against them. But don't order contacts through them! Worst experience of my life!! The way it's set up is so frustrating! I had to switch to a different clinic and even that was a hassle to have done through Costco!
• John Anderson

  Mar, 18 2018
  ★ ☆ ☆ ☆ ☆
  This review has nothing to do with the independent optometrists at Costco, who are better than average.
  
  No, this review just deals with Costco Optical. I am extremely disappointed at the slow, incompetent, unprofessional and overall abysmal service.
  
  Twice they made mistakes on my glasses, each time requiring them to completely redo the order. The first time they made sunglasses when I ordered transitions. Apparently the ordering codes are similar (advice: change the codes so they’re not similar!). The second time the left lens was made incorrectly.
  
  But what sealed the deal for this one-star review was when I needed to make a small change to the Rx. Four times over the course of nine days I stood waiting for someone to offer timely customer service, and four times I left before anyone offered anything. It’s not like I waited 5 minutes and gave up — I waited up to 30 minutes and the optical department was so poorly staffed I was still a long ways from being seen before I left.
  
  That is completely unacceptable to Costco standards.
  
  I’m asking for a full refund and I’ll never go back to Costco Optical.

Photos of Costco Optical

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