Willamette Meadow Property Management

Opinions

• sabrina jones

  Jan, 23 2018
  ★ ☆ ☆ ☆ ☆
  No positives. I originally tried calling their office to inquire about a property on MLK day, I figured they must be closed since no one answered after I called several times periodically throughout the day (even though this was not in their voicemail). I then emailed requesting information on a property and/or another specific property if that one was no longer available. I never received a response to my email and called their office the next day.
  
  When I called I was advised rudely that they didn't know if they had any application on it yet or not (It had been listed online for over a week), they were too busy to look and/or call me back to notify me. They suggested I apply online and pay the application fee anyway ($40/per person) and if they already had applications they would refund or transfer to another property. I asked if they ran application first come first serve and was told that they "try". I applied within the hour.
  
  Within hours after submitting my application I was contacted by Frank who advised I was the first paid application on the property. I let him know I had a co-applicant and would have all of his information to submit a complete application within the next day. He asked if I was okay with him starting on my application. I asked again if they ran applications first come first serve and was told they "try". He called my references and ran my credit that day. The next day my co-applicant submitted their application. I did not hear anything further until the following week when I called to request status. During this time I emailed Frank and the office twice more with no response.
  
  The next week I called to inquire about my application status and was advised that my co-applicant needed to provide two notarized letters of reference for his daughters companion dog. This seemed like an unreasonable request, however I was advised that it was within there right since it was an issue with the owners insurance policy and "I should understand the concern with the dog since it's a new house". We really wanted the property and were willing to accommodate. My co-applicant jumped through hoops to get the notarized letters.
  
  Later that week Frank called to let me know that they were now "sorting through" applications. I reminded him that he already started running our application and I that he told me I was the first to pay the application fee on the property. I told him I felt this was an unfair practice and was told he was too busy and couldn't talk. At this point I was fairly certain we were being discriminated against for the companion dog, of which I already felt was likely the case.
  
  Two weeks after my application was completely ran they called to tell me our application was approved, but not for the property we had applied for. Apparently the email I sent inquiring about both of the properties BEFORE I applied gave them reason to believe I was okay with settling for the other of which I didn't apply (that is inferior). I was also told they approved a married couple for the property I applied for four days prior (BTW we are not married). At this point I couldn't believe the inadequate level of professionalism and could not imagine the nightmare that would be renting from them.
  
  They are apparently too busy and cannot handle the properties they manage properly. Very disappointed as the house was perfect for us!

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